Privacy Policy

Last Updated: August 2026

At Love Her™ (“LoveHer Sanctuary”, “we”, “us”, or “our”), your trust and bodily autonomy are our highest standard. This Privacy Policy details how we protect your personal, biometric, and intimate wellness information across our mobile applications, web portals, and sisterhood community.

1. Our Non-Negotiable Privacy Pledge

• Zero Sale of Intimate Data: We will NEVER sell, rent, license, or monetize your menstrual cycle logs, fertility data, pregnancy symptoms, postpartum records, or mood tracking to third-party data brokers, insurance providers, or advertising networks.
• Encrypted Vault Storage: Your intimate health logs and symptom inputs are encrypted at rest (AES-256) and in transit (TLS 1.3).
• Data Minimization: We only collect information essential to providing your personalized clean wellness ritual and sisterhood experience.

2. Information We Collect

1. Account & Profile Details: Name, email address, chosen lifestage (Menstruation, Fertility/Pregnancy, Postpartum, Perimenopause/Menopause, Vitality), and community avatar.
2. Wellness & Routine Preferences: Health concerns (e.g., cramps, pelvic tightness, skin barrier, sleep), EWG/clean ingredient preferences, and onboarding routine quiz answers.
3. E-Commerce & Orders: Shipping address, order history, and payment tokens. (Full credit card numbers are processed securely by Stripe and never touch our servers).
4. Wearable & Health Sync (Optional): If you explicitly connect Apple Health, Health Connect, or Fitbit, we read cycle metrics and resting heart rate solely for your personal insights dashboard.
5. Technical & Telemetry Data: Device type, operating system version, and anonymized diagnostic crash logs.

3. How We Use Your Information

• To curate your daily Sanctuary Ritual, cycle-synced insights, and non-toxic product recommendations.
• To facilitate your participation in live Doctor Voice Lounges, sisterhood circles, and community discussions.
• To process orders, track shipments, and award Sisterhood Petals loyalty rewards.
• To maintain platform safety, prevent fraud, and comply with legal requirements.

4. Third-Party Service Providers

We partner only with vetted infrastructure providers bound by strict confidentiality and data protection agreements:

• Payment Processing: Stripe (PCI-DSS Level 1 compliant).
• Audio & Voice Lounges: LiveKit (real-time WebRTC audio streaming; room audio is not recorded without explicit prior notice).
• SMS & Concierge Support: Twilio / Telnyx (used strictly for order updates, routine reminders, and member concierge).
• Search & Discovery: Meilisearch (hosted on private secure servers).

5. Your Rights & Account Deletion (Apple Guideline 5.1.1v)

You maintain complete ownership of your data:

• In-App Account & Data Deletion: You may permanently erase your profile, health logs, and account at any time directly in the app under Settings → Account → Delete Account. Upon deletion, your data is expunged from our active databases within 30 days.
• Data Export: You may request an export of your personal wellness logs in standard JSON format.
• Opt-Out: You can unsubscribe from marketing emails or SMS communications at any time by tapping “Unsubscribe” or texting “STOP”.

6. Children’s Privacy

LoveHer Sanctuary is intended for individuals aged 13 and older (or 16 in the European Economic Area). We do not knowingly collect personal information from children under 13.

7. Contact Our Privacy Officer

For any questions, requests, or privacy inquiries:
Email: [email protected]
Corporate Entity: Love Her Period Corporation, Privacy & Compliance Dept.